1. Booking & Payments:A 50% advance payment is required at the time of booking to confirm your appointment and secure your slot. The remaining 50% must be paid before the start of the service on the event day. Payments can be made via bank transfer, UPI, or cash. A payment receipt will be shared upon confirmation.
‍2. Cancellation & Refund Policy: Advance payments (for services or course fees) are non-refundable under any circumstances, including cancellations or rescheduling. In case of a date change, the advance amount may be adjusted only if the new date is available, and with a minimum notice of 15 days for makeup services, and 24 hours for salon services.
‍3. Travel & Accommodation (For Destination Events): For destination weddings or events outside the base city, all travel, accommodation, and local transport charges for the artist(s) must be covered by the client. Accommodation should be in a clean, secure, and private setting, preferably close to the event location. Travel arrangements (flight/train/cab) should be made in advance, or the equivalent cost must be reimbursed.
‍4. Delays & Timing: Clients are expected to be punctual. Any delays of more than 30 minutes without prior notice may result in cancellation without refund. Artists are not responsible for delays caused due to unforeseen circumstances on the client's end.
‍5. Hygiene & Products: We maintain the highest standards of hygiene and use only professional-grade, skin-safe products. Clients are advised to inform the artist in advance of any skin allergies or sensitivities. We are not liable for any allergic reactions not disclosed beforehand.
‍6. Photos & Social Media: With client consent, photos and videos of the makeup look may be used for portfolio and promotional purposes on our social media and website.